Question 1

Q. Can I have the letter addressed to more than one child.

Accepted Answer

A. Of course - If your wording goes over the one page, you can just ask for extra pages. Why don’t you address one page for each child? This saves on individual letter costs!

Question 2

Q. Can I have it signed from Santa?

Accepted Answer

A. Yes, sign your letter from The Elves or Mrs Christmas! Just let us know!

Question 3

Q. Where do I leave my Father Christmas message so the letter can be made up?

Accepted Answer

A. In private messages please! Too large for one message? Leave your message over two or three messages, I will confirm receipt of them all!

Question 4

Q. What are your lead times?

Accepted Answer

A. We aim for Next day 1st class delivery for letters. This may vary depending how near it is to Christmas when you purchase your letter, (as Christmas post is notably busy from September 1st).  We get very busy from the 1st week in September so be quick to order!  We give a 3-5 day turnaround in busier periods.

Question 5

Q. How will my letter arrive?

Accepted Answer

A.   The letter is folded and placed inside the lined gold and parchment envelope, 
        and then gift wrapped and placed inside a green monogrammed jiffy A5 
       envelope, this will be addressed to your loved one, (please ensure their 
      Surname is given) The outside package envelope will be addressed to you !

Question 6

Q. My loved ones have allergies can I have an unscented letter?

Accepted Answer

A. Of course please let us know your requirements

Question 7

Q. What is the word limit of a letter?

Accepted Answer

A. Both letters and scrolls can hold up to 175 words. If you have more to say, please add an extra page to your order at checkout using the personalisation settings.

NB. Please refrain from using "p.s's" or "XXX" under Santa Claus's or Father Christmas's signature.  This will make your letter very untidy and in most cases I will not have room for the gold flourish at the bottom of your letter!

NB. If you order more than one page, I will use a slightly thinner parchment paper to ensure that the pages fit into the scroll holder or envelope.

The maximum number of pages available is four.

Question 8

Q. The large letter has a word count of 175 if they want to personalise it,  Is this the same for the scroll?

Accepted Answer

A) yes it is!

Question 9

Q. What is the difference between a letter and a scroll?

Accepted Answer

A) The scroll is an A4 handcrafted letter rolled and tied with ribbon and waxed sealed with FC or SC monogram.
 It is placed in a handcrafted tube with your child’s name on the front (or whatever your choose)! It is decorated with ribbon and also wax sealed. Then wrapped in festive tartan tissue and ribbon and placed festive scented monogrammed Jiffy bag. (please ensure that you give us your children/s surname, this is purely decorative but not specifically needed for your reveal.  It does however add a layer of extra protection to your scroll.  The outside packaging will be addressed to YOU!

B) The letter is an A4 handcrafted Letter folded into a DL gold embossed envelope, that is lined with your loved one’s name entwined with Christmas carols. Then wrapped in festive tartan tissue and ribbon and placed in a plain or festive monogrammed scented green envelope and sent to you.

(please ensure that you give us your children/s surname, this is purely decorative,  and not specifically needed for your reveal.  It does however add a layer of extra protection to your scroll) The outside packaging will be addressed to YOU!

Question 10

How will my Magical Wishing Coin Arrive?

Accepted Answer

Your coins will be placed in a Magical Wishing Coin scented monogrammed coin bag.  Please let us know whether you would like a bag monogrammed with SC (Santa Claus) or FC (Father Christmas).  (If you are placing a letter or scroll order along side this. I will use a the monogram in relation to your letter signature!

The coins will be placed inside a box  labelled to you, alongside your order details.  Then placed in the main outside packaging,  (separate from your scroll or letter.   (Thus enabling you to gifts your items at  separate times!  Ideas include, hanging the coin bags on the Christmas Tree, in a Christmas Stocking, or gift at the airport, or at bedtime etc etc!

NOW OPEN FOR 2026

FAQ

Q. Can I have the letter addressed to more than one child.

Q. Can I have it signed from Santa?

Q. Where do I leave my Father Christmas message so the letter can be made up?

Q. What are your lead times?

Q. How will my letter arrive?

Q. My loved ones have allergies can I have an unscented letter?

Q. What is the word limit of a letter?

Q. The large letter has a word count of 175 if they want to personalise it, Is this the same for the scroll?

Q. What is the difference between a letter and a scroll?

How will my Magical Wishing Coin Arrive?

CONTACT US

FOR ANY QUESTIONS, PLEASE SEND US A MESSAGE

0788 1767 499 I zlprice@hotmail.co.uk